When a team delivers exceptional customer service, word travels fast and demand for our services increase quickly. We need to have the ability to keep up with the growth in demand. As leaders, the challenge is continuing to grow the team, while also taking care of ourselves and our relationships.
In a market like the one we’re in right now, we have more to balance, and we have to keep adjusting. Balance is a more of a process than a set destination.
How do we grow our teams the right way? What are some of the mistakes we can avoid with a little foresight? In this episode, I continue my conversation with mortgage leader Cody Touchette on how to handle growth and success.
As you grow, you can hire more people to help deliver a great client experience. -Cody Touchette
Get the Full Episode on YouTube:
Three Things You’ll Learn:
Business growth puts pressure on all areas of our lives
All the roles in our lives, from leader and LO to partner and parent require time and intentional dedication if we want to be good at them. The busier we get, the harder it becomes for us to show up effectively in each of those spaces.
Create habits that counter the widespread negativity
It’s so easy to become negative right now with all that’s going on, but it’s important not to encourage a negative inner monologue. Create habits around positivity and a mindset of possibility.
Internet-based LOs have shifted the client’s expectations
The internet has contributed to a focus on rates at the expense of everything else that goes into a mortgage. We escape this by creating a gold standard system that reliably gets people results.
Want to be part of a boutique mortgage team where everyone matters?
Learn more about joining the team at Partners Mortgage: http://partnersmortgage.com/join-our-team/
To schedule a confidential consultation with Dan, email dant@partnersmortgage.com.
Guest Bio:
Cody is a mortgage officer, planner and owner of the Touchette Team. Cody’s focus is on the relationship rather than the transaction. His approach is to help clients integrate the mortgage loan they chose into their overall long and short term equity and cash flow needs.
To get in touch, email cody.touchette@caliberhomeloans.com. You can also call 206.909.2007.