Providing great customer service is an excellent way to differentiate ourselves, not only in the eyes of the client, but also in the eyes of potential referral partners. When we’re known for outstanding value, real estate professionals are drawn to us.
Offering a service that makes us more than a commodity comes down to personality type. There isn’t just one personality that guarantees success, but we do have to figure out what personally motivates us to succeed and tap into that to find the best way forward.
How do we offer a customer experience that sets us apart from other mortgage professionals? Everyone wants to provide excellent service, so what separates those who get it right from those who don’t?
One top-producing loan officer who has done that is my wife, Katie Trinidad. In this episode, Matt Johnson and I discuss how Katie has used her personality to build long-lasting relationships with both clients and real estate agents.
You can get top real estate agents to align with you if you offer excellent customer service. -Dan Trinidad
Get the Full Episode on YouTube:
Three Things You’ll Learn:
How to be the obvious choice for referral business
Successful real estate professionals go above and beyond for their clients, so it’s only natural that they’re drawn to LOs who do the same.The importance of prioritizing our clients
When we’re genuinely committed to putting customer experience first, we’ll naturally build long-term connections with our clients and gain plenty of referrals.It’s okay to not be a natural ‘carer’
Not all of us are motivated by a desire to help consumers. Some of us are motivated by financial gain and that’s okay, as long as we’re providing exceptional services and value.
Want to be part of a boutique mortgage team where everyone matters?
Learn more about joining the team at Partners Mortgage: http://partnersmortgage.com/join-our-team/
To schedule a confidential consultation with Dan, email dant@partnersmortgage.com.